I have a 14 day no hassle return guarantee. Doll must be shipped by purchaser in same condition as received, without exposure to smoke or other odors, not played with or damgaged/altered in any way. I charge a 15% restocking fee. I'M SORRY, BUT THERE ARE NO RETURNS ON CUSTOM ORDERS.
I package dolls carefully, covering all exposed vinyl with bubble wrap, then I wrap whole doll in gift tissue wrap and enclose it in a plastic bag to prevent any moisture damage during shipping. The doll is then placed in a sturdy shipping box.
US Shipping includes tracking. Additional services such as signature or express delivery may be requested at additional charge.
International shipping: I only charge what it costs to ship the doll. Any taxes or custom fees that your country may charge will be your responsibility to pay when the doll arrives.
Return & Refund Policy:
You have 24 hours after purchase, to cancel your order for a full refund. After that, I will have ordered supplies, so a 15% restocking fee will be charged if you choose to cancel.
Must contact me within a week or receiving doll. Doll must be as received, in unplaced with condition and not exposed to smoke or other odors. If return is approved, tracking must be provided within a week. Shipping is paid by buyer and a 15% restocking fee will be deducted from refund.
NO RETURNS on customized dolls unless I sent the wrong doll by mistake.
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